Terms & Conditions

01About these terms

These Terms & Conditions ("Terms") apply to every enquiry, quotation and booking made through www.tripnestle.com or directly with TripNestle ("TripNestle", "we", "us", "our"), whose registered office is Unit-603, Pearls Business Park, Netaji Subhash Place, Pitampura, Delhi 110034, India.

By submitting an enquiry, making a payment, or asking us to proceed with a booking, you ("you", "traveller", "customer") confirm that you have read, understood and agree to be bound by these Terms, along with any supplier-specific terms referenced in Section 8.

02Bookings & payments

A booking is confirmed only once we have received the required payment (in full or as a deposit, as agreed at the time of booking) and have issued a written confirmation — by email or WhatsApp — for the flight, hotel, visa service or package concerned.

• Quotations shared before payment are indicative and may change until a booking is confirmed, since airfares, hotel rates and visa fees are set by third-party suppliers and fluctuate until tickets or vouchers are actually issued.
• You are responsible for checking that all names, dates, passport details and destinations on your booking match your travel documents exactly before payment — corrections after ticketing may attract supplier fees.
• We accept payment via the methods stated in your invoice. Full payment is required before travel documents, e-tickets or visa approvals are released.

03Prices & currency

Prices quoted are per person unless stated otherwise, in Indian Rupees (INR), and are based on supplier rates, taxes and exchange rates at the time of quotation. Prices may be revised before a booking is confirmed if the underlying airfare, hotel rate, visa fee or exchange rate changes. Once a booking is confirmed and fully paid, the price will not change except where a government authority increases taxes, fuel surcharges or visa fees after confirmation, in which case the difference will be passed on and communicated to you before it is charged.

04Cancellations & refunds

Cancellation requests must be sent to us in writing (email or WhatsApp). Refunds, where applicable, are governed first by the cancellation policy of the specific airline, hotel, visa authority or tour supplier used for your booking — these policies vary and are shared with you at the time of booking or in your invoice.

• Visa fees, government charges and any supplier processing fees are non-refundable once an application has been submitted, regardless of the outcome.
• Airline tickets and hotel bookings follow the fare rules and cancellation windows of the respective supplier; where a refund is due from the supplier, we will pass it on to you after deducting our service fee and any charges levied by the supplier.
• Where TripNestle charges its own service or convenience fee for arranging a booking, that fee is non-refundable once work on your booking has begun.

05Amendments & rescheduling

Requests to change travel dates, destinations, room types or traveller names after confirmation are subject to the amendment policy of the relevant airline, hotel or supplier, and may attract change fees, fare differences or, in some cases, be non-amendable. We will always inform you of the applicable fee before confirming any change on your behalf.

06Visa assistance

TripNestle assists with preparing and submitting visa applications on your behalf, but visa issuance is at the sole discretion of the relevant embassy, consulate or immigration authority. We do not guarantee visa approval, and government visa fees, biometric fees and courier charges are payable regardless of the outcome and are non-refundable.

It is your responsibility to provide accurate, complete and genuine documents for your visa application. Delays or refusals caused by incorrect, incomplete or fraudulent documentation, past travel history, or embassy processing times are outside our control and TripNestle will not be liable for any resulting loss, including cancelled flights or hotel bookings.

07Travel documents & eligibility

You are responsible for ensuring that you, and everyone in your booking, hold a passport valid for the minimum period required by your destination (commonly six months beyond your return date), along with any visas, permits, vaccination certificates or other documents required for entry, transit and re-entry into India. TripNestle is not liable for denied boarding, denied entry, or any loss arising from travellers not meeting these requirements.

08Flights, hotels & third-party suppliers

Flights, hotels, transfers, activities and other travel services booked through TripNestle are provided by independent third-party suppliers — airlines, hotels, ground handlers and tour operators — each of whom has their own terms and conditions, which apply in addition to these Terms. TripNestle acts as a booking agent connecting you with these suppliers and is not the provider of the underlying travel service; our responsibility is limited to making the booking accurately and in good faith on the instructions you give us.

We are not responsible for a supplier's schedule changes, overbooking, service quality, property standards, strikes, or insolvency, though we will make reasonable efforts to assist you if such an issue arises during a trip booked through us.

09Travel insurance

We strongly recommend that every traveller purchase comprehensive travel insurance covering trip cancellation, medical emergencies, baggage loss and travel delays before departure. TripNestle does not automatically include travel insurance in a booking unless it is explicitly listed as part of your package, and we are not responsible for losses that adequate travel insurance would have covered.

10Force majeure

TripNestle is not liable for any failure or delay in performing a booking caused by events beyond our reasonable control, including natural disasters, extreme weather, war, terrorism, civil unrest, pandemic or epidemic, government action, airspace closures, strikes, or supplier insolvency. Where such an event affects your trip, we will assist in seeking any refund or rebooking options the relevant supplier offers, but any additional costs arising from the event are your responsibility.

11Limitation of liability

To the extent permitted by Indian law, TripNestle's total liability for any claim arising from a booking is limited to the service fee paid to TripNestle for that specific booking. We are not liable for indirect, incidental or consequential losses, including loss of enjoyment, missed connections, or costs arising from a supplier's own acts, omissions or insolvency. Nothing in these Terms excludes liability that cannot be excluded under applicable Indian consumer protection law.

12Website use & intellectual property

All content on this website — including text, layout, graphics and the TripNestle name and logo — is owned by or licensed to TripNestle and may not be copied, reproduced or used commercially without our prior written consent. You agree to use this website only for lawful purposes and not to submit false information through our enquiry forms.

13Privacy

Information you share with us — including passport details, contact information and payment details — is used solely to process your enquiry, booking, and visa application, and to communicate with you about your trip. We do not sell your personal information to third parties. Details are shared only with the airlines, hotels, visa authorities and suppliers necessary to fulfil your booking.

14Governing law & jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with a booking made with TripNestle will be subject to the exclusive jurisdiction of the courts at Delhi, India.

15Changes to these terms

We may update these Terms from time to time to reflect changes in our services or in applicable law. The version published on this page at the time of your booking will apply to that booking. We encourage you to review this page periodically.

16Contact us

If you have any questions about these Terms or an existing booking, reach us at:

TripNestle
Unit-603, Pearls Business Park, Netaji Subhash Place, Pitampura, Delhi 110034
Email: bookings@tripnestle.com
Phone: +91 93543 82988